Privacy policy

Privacy Policy

R.W.A Beauty (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.rwabeauty.co.uk, place an order, or interact with us.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following personal data:

  • Identity & Contact Information: name, email address, phone number, billing and delivery address.

  • Order Information: payment details, transaction history, products purchased.

  • Technical Data: IP address, browser type, device information, and cookies when you use our website.

  • Communications: emails, messages, or feedback you send us.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Provide customer support and respond to enquiries.

  • Send order confirmations, shipping updates, and service-related notices.

  • Improve our website, products, and services.

  • Comply with legal, tax, and accounting obligations.

  • Send promotional offers and newsletters (only if you have opted in).

3. Marketing & Email Communications

If you subscribe to our newsletter or opt in during checkout, we may use your contact details to send you updates about new products, promotions, and offers.

  • You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us at info@rwabeauty.co.uk.

  • Please note: even if you unsubscribe from marketing, we may still send you service-related communications (e.g., order confirmations, shipping updates, account notices).

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Payment processors (e.g., Shopify Payments, Klarna, PayPal) to complete transactions.

  • Delivery partners (e.g., Royal Mail, DHL, UPS, DPD, Evri) to ship your orders.

  • IT & service providers who support our website and email systems.

  • Legal authorities if required by law or to protect our business from fraud.

5. Data Retention

We will keep your personal data only for as long as necessary to:

  • Fulfil the purposes we collected it for.

  • Meet legal, tax, and accounting requirements.

For compliance purposes, our registered business address is recorded as:
R.W.A Beauty, 83 Sheppey Road, Dagenham, Essex, United Kingdom, RM9 4LB.
This address is provided for regulatory correspondence only.

6. Cookies

Our website uses cookies to improve your shopping experience, analyse traffic, and remember preferences. You can disable cookies through your browser settings, but some features of our site may not function properly without them.

7. Your Rights

Under UK and EU data protection laws (UK GDPR & Data Protection Act 2018), you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your data where there is no legal reason for us to keep it.

  • Object to certain processing (such as direct marketing).

  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at info@rwabeauty.co.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulations, or business practices. Updates will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@rwabeauty.co.uk